Harana Surf Resort Special Offer – Terms & Conditions
The following Terms and Conditions apply to all bookings. We kindly ask that you take a moment to read them prior to making a booking.
The Company enters into this Agreement asprincipal for Bookings made for the hotels it owns and as agent where a Bookingis made for a hotel that it operates on behalf of the Hotel Owner. The booking confirmation will clearly state the identity of the Owner.
In these Terms and Conditions the following definitions apply:
“Company” or “we” means Haranasurf Inc whose registered office is at U1214 Herrera Tower, 98 VA Rufino St. Salcedo Village,Makati City Philippines, and has a primary business location at Tuason Point, General Luna, Siargao Island.
“Booking” means the booking for accommodation,functions and/or any other services or items made with the Company.
“Contract” means the Booking and these Terms, and any other terms andconditions stated to apply to the Booking.
“Hotel” means the premises for which yourBooking is made.
“Terms” means these terms and conditions.
“Websites” means www.haranasurf.com or any other website owned oroperated by us relating to a Hotel from time to time.
“VAT” means value added tax. Value-AddedTax is a form of sales tax. It is a tax on consumption levied on the sale,barter, exchange or lease of goods or properties and services in thePhilippines and on importation of goods into the Philippines.
All Bookings at the Hotel are subject to these Terms.
Online bookings will only be confirmed once we have received a downpayment of 50% of the reservation amount. The options to pay for this reservation would be via bank deposit, bank transfer or via credit card through PayPal payment gateway. Our account details are as follows:
At the time of booking or at check-in, we will take your credit/debit card details and you authorize the Company to charge this card for any sums that become owing to us.
We shall also have the right to require full payment in advance ora deposit at the time of check-in in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be confirmed until the details and/or payment/deposit described in this paragraph have been provided.
The prices displayed on the Websites are an average per night per person until a rate is selected. Any meals, service or VAT (at the prevailing rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the Websites, the total for your requested stay shall be displayed on the reservation summary. Prices shall be charged in the local currency of the Hotel and any currency conversion facility is provided as an approximation tool only, please refer to the Currency Disclaimer for more details.
The VAT breakdown shown is indicative based on the current rate of VAT, and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued, and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.
Price lists for additional items, such as restaurant meals and room service, are on display at relevant locations within the Hotel and are available on request.
4. Check-in/ Check-out Requirements
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference; their passport/identity card/driving license and a valid credit or debit card which will be swiped in the presence of the card holder. If guests are traveling from outside the Philippines we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination.These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Unless otherwise stated on the booking confirmation, Guests may check-in at any time from 12:00 NN on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will he held until 11:59 PM on the scheduled day of arrival unless otherwise agreed directly with the Hotel. Any non-secured reservation will be held until 4.00 p.m. on the day of arrival at which time we will be entitled to re-let the room, unless the guest has notified the hotel of a late arrival.
On the day of departure we kindly ask all guests to vacate their rooms by 10:00 AM (unless a later departure is stated as part of your Booking). Late check-out after this time can be requested subject to availability and will be charged at an hourly rate at the discretion of the Hotel.
Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details please contact the Company or the Hotel.All guests shall submit a written, dated, and signed Notice of Effects brought bythem to the Hotel. Failure to do so shall be deemed an express waiver ofliability for loss of items not indicated therein.
We accept the following methods of payment: credit cards: VISA / Mastercard / Philippine Debit Cards with EPS, JBC.
For advance purchase rates the card you booked with must be presented on arrival, along with the appropriate ID.
At the time of check-in we will authorize the accommodation charges (room rate, VAT and any service charge) and anticipated incidentals for the duration of your stay against your credit/debit card. We may also choose to accept a deposit in place of payment card authorization by another valid form of payment, including cash or cheque.
During your stay the Hotel’s system will calculate the incidentals charged to your room on a daily basis. If the cost of those incidentals exceed the authorization taken on check-in, further authorization will automatically be requested and if such authorization is not available, we may request another method of settlement or a deposit to be provided, failing which we reserve the right to restrict access to your room.
All outstanding charges must be paid for in full on check-out from the Hotel. If the outstanding charges do not exceed the authorization taken on check-in, the authorization for the amount not utilized will be released, however, we cannot control how long it takes for your bank to effect such release. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay. We reserve the right to retain the things brought into the hotel by the guest, as a security for unpaid amounts owed to the Hotel.
6. Cancellation & Rebooking Policy and No Shows
- All bookings made under this Special Offer are non-refundable
- Any changes to reservation dates more than 14 days before arrival any available dates till December 31, 2021 are possible free of charge one time only.
- Rebooking 14 days or less before arrival are possible only due to force major (not possible to arrive to Siargao due to cancelled flights, lockdown, natural disaster etc).
- Rebookings due to force major will be free of charge any number of times
- Reservation is transferrable
- Failure to arrive at the Resort without prior notice / request to change dates will be treated as a No-Show and no refund will be given.
7. Changes or Cancellation by the Company
Very occasionally we may need to cancel your Booking. In such circumstances you will be given a full refund, acceptance of which shall be deemed an express waiver of liability arising out of such cancellation. We will, however, use reasonable endeavors to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to the Hotel.
Your booking is for a class of room in the Hotel and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. If you have indicated a preference for a particular room through a “choose your own room” facility on the Website, we will use our reasonable efforts to honor this preference.However, we may need to allocate an alternative room to you for operational or safety reasons. If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.
We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or theHotel during your stay (including without limitation specialist cleaning) or for any items that are missing when you leave.
Dependent on your individual needs a selection of specifically designed rooms is provided at each of our hotels.
Please contact our Front Desk at +63.998.8495461 to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.
Guests staying in a Hotel with a leisure club may use that club throughout the duration of their stay. A condition of using the facilities is that you must comply with the club’s rules, a copy of which is available at the club reception. Charges may apply for use of some facilities, please enquire at the Hotel for further details.
Children under 16 years of age must be accompanied by an adult at all times and may use the facilities until 6.00p.m., except on a Friday, Saturday and Sunday when they can use the pool until 8.00 p.m. For health and safety reasons children under 16 are not permitted to use the gymnasium and children under 12 are not permitted to use the sauna, spa bath or steam room.
At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control. We will attempt to keep all Hotel guests informed of these circumstances however this may not always be possible. If any facility is a significant reason for your choice of Hotel, we would advise you to check directly with the Hotel in advance of arrival.
11. Hotel Events
Please be aware that at certain times throughout the year some of our hotels may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the Hotel directly in advance of your stay for further information.
12. Guest Behavior
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of theHotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred. Guests shall exercise diligence in the protection of their persons and effects against injury, theft, loss and other contingencies.
13. No Smoking
Guests are not permitted to smoke in rooms and only in selected sections of the public areas.
All children (a person under 16 years of age)staying at the Hotel must be accompanied by an adult and must be supervised by an adult at all times.
Cots and extra beds are available. However, these are limited and subject to availability. Additional charges may apply. Please check at the time of booking.
A babysitting service is available at the Hotel. We recommend that arrangements are made in advance to avoid disappointment.Your contract will be direct with the babysitting party and not with the Company. The concierge desk at the Hotel will be able to assist in arranging the babysitting service with an accredited babysitting contractor. All claims with respect to services provided shall be directed against the babysitting contractor.
Guide dogs are accepted with prior arrangement,and other pets may be accepted at the Company’s discretion.
17. Force Majeure
The Company shall not be liable, and will not pay any compensation, where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances which could not have been foreseen, or which, though foreseen, were inevitable, including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, theft done with the use of arms or through an irresistible force, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
18. Limitation of Liability
The Company will not be responsible for the loss or damage of any property left in the Hotel. The Company shall only be liable for items deposited with the front desk safe. Furthermore, guests undertake to keep all effects in their assigned room, and to lock said room and windows when not present therein. If effects are brought outside the room, the same shall not be left unattended. If the guest leaves the Hotel, he/she shall deposit the room key with the Hotel for safekeeping. Any claim for lost or stolen items shall be in writing, dated, signed by the complainant, and submitted to the Hotel within three (3) days from discovery thereof. Failure to comply with the above restrictions shall be deemed an express waiver by the guest. The Hotel shall not liable for injury, theft, loss and other contingencies due to the acts of the guest, his/her family, helpers/employees,or visitors, or if the loss arises from the character of the things brought into the Hotel.
The Company will not be liable for any indirect, consequential or pure economic loss or any loss of profit, goodwill or opportunity (whether caused by the negligence of the Company, its employees,contractor or agents or otherwise). The Company’s total liability shall not exceed the value of the charges received by it under the Contract.
Nothing contained in the Contract or in any other document referred to or incorporated in it shall be read or construed as excluding any liability for death or personal injury caused by the Company’s negligence or liability for fraud or fraudulent misrepresentation.
19. Governing Law, Jurisdiction, and Venue
The Contract and any non-contractual obligations arising in connection with it are governed by Philippine law.
The Philippine courts have exclusive jurisdiction to determine any dispute arising in connection with the Contract,including disputes relating to any non-contractual obligations.
Each party irrevocably waives any objection which it may now or later have to proceedings being brought in the Philippines courts (on the grounds that the Philippine courts are not a convenient forum or otherwise).In case of litigation the venue of action shall be in the proper courts of Makati City, to the exclusion of all courts.
20. Web Site Information
While all reasonable efforts have been taken to ensure the accuracy of information on the Websites, the Company does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Websites without notice. Please note that in certain circumstances, generic photographic images have been used to represent the general style of a particular product or hotel.
The content of the Websites is the copyright of the Company, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
Trade marks used on the Websites are the property of the respective owners. Hyperlinks to third party websites are provided for your convenience. We cannot accept responsibility for the content or use of third party sites. The Websites are operated by the Company.